What is the ordering process?
Pay 50% of your item as a deposit to ‘Order in’ or ‘Pre Order’
Your item will then be ordered from the store’s in the US or Japan
Once it has arrived in Australia, you will receive an email to pay your remaining 50% and your postage.
Once payment has been made your item will ship and tracking information will be sent.
How long since deposit until I get my order?
Depending on where the item is coming from whether the US or Japan delivery to Australia varies from 15-20 business days. Each ‘Order In’ item will say the ETA within the description. If the product is ‘In Stock’ this means it’s already in stock in SA and will be shipped in the next 24-48 hours via Australia Post with Tracking.
Can I cancel my order?
Short answer is no. As this is a Pre-Order or Order-In process the deposit is non-refundable. The funds from the deposit are used to order your items.
Where is my tracking?
Once your order has been dispatched from SA, you will receive an email with your order information and tracking number for Australia Post.
Do we do wholesale?
No we do not. All products we purchase are at retail not wholesale so we do not provide this service.
Do we charge GST?
No we do not
Want to pay by ZipPay?
Is your question not here? Feel free to contact me via the contact page.
Pre Order/Order In Deposits
Are non refundable. All items state in the title and description that the first payment is only 50% of the item and the remaining 50% will be paid before shipping.
This website is an order in service so there is no stock on hand. The 50% deposit required is put towards ordering in your merchandise from the store and getting it shipped to Australia. Once your item has arrived in Australia, you will be contacted via email to make your Final Payment and shipping.
By making payment and ordering in a product you agree that you understand the above details and that it is only a 50% deposit.
DO NOT PLACE YOUR ORDER IF YOU ARE UNSURE
Please contact me if you have any questions.
In Stock Purchases
Are non refundable for change of mind.
If you have an issue with your item please contact me to discuss it and I can see what I can do.
Each item has its own ETA for ordering in. This is just a estimated time frame and can vary due to international COVID shipping restrictions.
Standard times are 15-20 working days from placement of deposit. You are more than welcome to contact me at any stage or check your order status (located on your account page) , to see where your order is up too.
Who we are
Our website address is: https://www.dragoniteskyomi.com.au.
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