Q&A’s , T&C’s, Privacy Policy

What is the ordering process?

Place your order for either a Pre Order or Order In item. I will then purchase your items and get them delivered over to Australia. Once arrived they will be packed and sent with Tracking to your supplied address.

 

How long since order until I get my order? 

Depending on where the item is coming from whether the US or Japan delivery to Australia varies from 15-20 business days. Each ‘Order In’ item will say the ETA within the description. If the product is ‘In Stock’ this means it’s already in stock in SA and will be shipped in the next 24-48 hours via Australia Post with Tracking.

 

Can I cancel my order?

Short answer is no. As this is a Pre-Order or Order-In process the order is non-refundable. The funds from the deposit are used to order your items.

 

Where is my tracking?

Once your order has been dispatched from SA, you will receive an email with your order information and tracking number for Australia Post.

 

Do we do wholesale?

No we do not. All products we purchase are at retail not wholesale so we do not provide this service.

 

Do we charge GST?

No we do not

 

Want to pay by ZipPay?

Click Here for Checkout Instructions

 

Is your question not here? Feel free to contact me via the contact page.

T&C's

Pre Order/Order In Productsd

Are non refundable. All items state in the title and description if they are a Pre Order or Order In product.

This website is an order in service so there is no stock on hand. The payment is put towards ordering in your merchandise from the store and getting it shipped to Australia. Once your item has arrived in Australia, you will be contacted via email with a tracking number.

DO NOT PLACE YOUR ORDER IF YOU ARE UNSURE

Please contact me if you have any questions.

 

In Stock Purchases

Are non refundable for change of mind.

If you have an issue with your item please contact me to discuss it and I can see what I can do.

 

Waiting Periods

Each item has its own ETA for ordering in. This is just a estimated time frame and can vary due to international COVID shipping restrictions. 

Standard times are 15-20 working days from placement of deposit. You are more than welcome to contact me at any stage or check your order status (located on your account page) , to see where your order is up too.

 

PRIVACY POLICY

Who we are

Our website address is: https://www.dragoniteskyomi.com.au.

 

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

 

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

 

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

 

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

 

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

 

Where we send your data

Visitor comments may be checked through an automated spam detection service.