Frequently asked questions

What is the ordering process?

Please refer to the Home Page on the 5 steps to ordering.

How long since deposit until I get my order? 

Depending on where the item is coming from whether the US or Japan delivery to Australia varies from 10-15 business days. Each ‘Order In’ item will say the ETA within the description. If the product is on the Merchandise Page this means it’s already in stock in SA and will be shipped in the next 24-48 hours via Australia Post with Tracking.

Can I cancel my order?

Short answer is no. As this is a Pre-Order or Order-In process the deposit is non-refundable. 

Where is my tracking?

Once your order has been dispatched from SA, you will receive an email with your order information and tracking number for Australia Post.

Do we charge GST?

No we do not

Want to pay by ZipPay?

Click Here for Checkout Instructions

Is your question not here? Feel free to contact me via the contact page.